Customer Service Advisor

Engagement Analyst

Salary: £25,000-£28,000
Location: Glasgow
Working pattern: Hybrid working with up to 4 days working from home
Contract: Temporary role for 3 months
Start: January onwards

The role

We are recruiting Engagement Analysts to join a busy public-facing enquiries team supporting consumers across energy efficiency and government-backed schemes.

You will be the first point of contact for members of the public, handling enquiries by phone and email, providing clear guidance, and logging accurate case notes. This is a structured, fast-paced environment where good judgement, organisation, and communication matter.

If you enjoy problem-solving, helping people, and being part of a supportive team with shared targets, this role will suit you well.

What you will be doing

• Handling public enquiries via phone and email

• Responding to non-complex complaints and information requests

• Logging accurate case notes and maintaining records

• Liaising with internal teams to progress enquiries

• Working to agreed targets and service standards

What we are looking for

Essential

• Experience in a customer-facing role

• Strong written and verbal communication skills

• Confidence handling enquiries by phone and email

• Good attention to detail and organisation

• Comfortable working in a fast-paced team environment

Desirable

• Experience handling complaints or public enquiries

• Public sector, utilities, housing, or regulated environment experience

Why apply

• Hybrid working with up to 4 days from home

• Clear structure and training provided

• Supportive team environment

• Valuable experience within a public-facing service

How to apply

Apply now by submitting your CV or contact Erinne for a discussion about the role and working arrangements.

Phone: 07478 609016

Email:

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.