Housing and Support Officer - Hanwell

Job Title: Housing and Support Officer - Hanwell (Permanent, Social Care)

Location: Hanwell, London

About the Role / Job Summary: A well-established charity is recruiting a Housing and Support Officer based in Hanwell to deliver person-centred support within a regulated supported housing setting. The role focuses on enabling residents to sustain tenancies, develop independent living skills and improve wellbeing. You will join a values-driven team that works with vulnerable adults and partner agencies to provide practical and emotional support, safeguarding, and tenancy-related guidance.

Key Responsibilities:

• Deliver one-to-one and group support to residents to maintain tenancies and increase independent living skills.
• Create, review and maintain individual support plans and accurate case records.
• Conduct welfare checks, risk assessments and safeguarding referrals in line with policy.
• Signpost and liaise with external agencies including local authorities, health services and benefits advisors.
• Assist residents with budgeting, tenancy agreements, housing-related paperwork and accessing community resources.
• Respond to incidents and crises, applying de-escalation techniques and following incident reporting procedures.
• Contribute to service improvement, team meetings and handovers.
• Work rota patterns including some evening and weekend shifts as required to meet service needs.

Qualifications:

• Minimum GCSEs or equivalent in English and Maths desirable.
• Relevant qualifications in housing, social care or supported housing (e.g., Level 2/3 Health and Social Care, Housing qualification) preferred.
• Enhanced DBS check or willingness to obtain one.
• All mandatory safeguarding and health & safety training as required by the employer.

Education Requirements:

• Qualification in social care, housing, or a related vocational area is preferred but not mandatory for experienced candidates.

Experience Requirements:

• Practical experience in housing support, supported housing, homelessness services or social care settings.
• Experience of creating support plans, conducting welfare checks and working with vulnerable adults.
• Strong communication, record-keeping and organisational skills.
• Experience working with multi-agency partners and understanding of safeguarding processes.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.