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Hospitality Sales and Operations Executive for Royal Albert Hall

Background

Royal Albert Hall approached Morgan Hunt to recruit a Hospitality Sales and Operations Executive after the previous postholder, originally placed by Morgan Hunt five years earlier, moved on from the organisation.

As one of London’s most iconic venues, hosting hundreds of events each year across hospitality and live entertainment, the role was important to the smooth delivery of hospitality operations and the customer experience.

  • Competitive, high-volume market with a large pool of applicants requiring careful filtering.
  • Delays and changing hiring timelines affected candidate engagement and led to some withdrawals.
  • Royal Albert Hall’s own website generated a high volume of direct applications.
  • Maintaining a strong candidate experience throughout a lengthy recruitment process.
  • Identifying high-quality candidates with the right combination of hospitality and operational experience.
  • Launched a targeted advertising campaign through Morgan Hunt channels to attract suitable hospitality candidates.
  • Developed a structured recruitment strategy to maintain a consistent pipeline of quality applicants.
  • Conducted detailed screening and shortlisting against the requirements of the role.
  • Delivered five first-stage interviews, with three candidates progressing to second stage.
  • Maintained regular communication with candidates and stakeholders throughout the process.
  • Managed the recruitment lifecycle through offer, onboarding and the successful candidate’s start date.
  • Successfully filled the role with a high-quality candidate well suited to the position.
  • Every candidate submitted progressed to interview, demonstrating the quality of the shortlist.
  • Reduced Royal Albert Hall’s internal recruitment workload through effective sourcing and candidate management.
  • Delivered the full recruitment process from the initial January brief through to the successful candidate’s April start date.
  • Received excellent client feedback on communication, candidate quality and overall service delivery.
  • Want to see the full story? [Read the full case study]