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Dispute Resolution Advisor for Housing Ombudsman Service

Background

Morgan Hunt has partnered with the Housing Ombudsman Service for over five years, providing recruitment support across a range of teams. This has included several exclusive volume campaigns for temporary Dispute Resolution, Investigation and Adjudication roles.

For this campaign, Morgan Hunt was tasked with appointing six temporary Dispute Resolution Advisors, all of whom needed to start on the same date within one week of offer. The roles were critical to supporting complaint handling and maintaining service continuity during a period of increased demand.

“Worked with Alfie on several recruitment drives for temporary and permanent positions. We successfully recruited for each post with an excellent attrition rate. I would recommend Alfie if you’re looking for either temporary or permanent staff.”

John Hoarey
Head of Dispute Resolution

  • Recruiting six suitable candidates within a tight recruitment and onboarding timeframe.
  • Finding candidates with strong complaints handling and customer service experience, ideally within Social Housing or Local Government.
  • Managing the risk of candidate withdrawals across a high-volume campaign.
  • Coordinating interviews across multiple candidates and stakeholders.
  • Ensuring all six successful candidates were available to start on the same agreed date.
  • Maintaining candidate engagement throughout a competitive recruitment process.
  • Conducted a detailed needs analysis to establish the requirements, person specification and recruitment challenges.
  • Agreed a clear end-to-end campaign timeline from initial brief through to start date.
  • Activated established talent pools and networks developed through previous Housing Ombudsman Service campaigns.
  • Engaged more than 60 candidates with relevant experience and availability.
  • Coordinated interview scheduling, feedback, offers and onboarding within the tight timeframe.
  • Maintained regular communication with candidates and the Housing Ombudsman Service to minimise drop-out risk.
  • Successfully filled all six Dispute Resolution Advisor roles within one month.
  • All six successful candidates accepted their offers and were available to start on the same agreed date.
  • Engaged more than 60 relevant candidates, creating a strong pipeline for the campaign.
  • Successfully managed a high-volume recruitment process while maintaining candidate engagement and minimising withdrawals.
  • Coordinated interviews, offers, compliance and onboarding within a tight recruitment timeframe.
  • Built on Morgan Hunt’s established relationship with the Housing Ombudsman Service, developed through more than five years of recruitment support.
  • For more detail on our approach and results, [read the full case study].