Operations Manager (Triage)

Morgan Hunt are working with a Healthcare Regulatory Body in their search for an interim Operational Manager (Triage) to lead, motivate and provide strategic and operational direction to a multi-disciplinary team responsible for fitness to practise and non-fitness to practise case streams, and the department's administrative case support function.

Through the effective leadership and management of people, external stakeholders and resources - you will develop and sustain a high-performing team that consistently delivers its work in line with quality, timeliness and customer service objectives. You will be responsible for ensuring successful operational governance structures are in place and that workflow is planned effectively (through changing priorities), while managing a number of team managers (ensuring the team have the skills and capabilities required to deliver high quality service outputs).

By working as part of the management team, you will work constructively and collaboratively to deliver agreed departmental strategies and objectives, while reporting on business and operational performance and objectives. You will lead on the design and delivery of improvement and developmental activities for your own function, actively engaging with others to develop and embed robust and effective change.

The successful candidate will have experience providing operational management, strategic direction and driving change (within the Regulatory, Membership or Public Sector), while being held account with senior responsibilities. You will have the ability to work collaboratively to develop and deliver work in line with organisational priorities, with an ability to engage others in change and building consensus to deliver improvement projects in challenging circumstances.

Job Title: Operational Manager (Triage)

Location: Hybrid (1-2 days per week in London Office)

Annual Salary: £55,000 - £69,000

Job Type: Fixed-Term Contract (until end of December, possible extension)

Hours: Full-time (35 hours per week)

Key Responsibilities

• Support the Head of Case Progression and Quality to promote a culture of continuous improvement
• Work collaboratively with other Operational Managers and colleagues to deliver the department's strategic objectives and priorities
• Analyse management information and other qualitative data to identify emerging issues and risks, taking a proactive and collaborative approach to solving cross-functional operational issues
• Use agile ways of working to anticipate and respond to developments in the regulatory landscape and be proactive in identifying and making a case for appropriate improvements to meet challenges head on.
• Ensure risk is managed through the undertaking of appropriate controls and checks at all stages of the process. Ensure the team operates, at all times, in compliance with the legislation, policies, processes and guidance that govern the work of the team
• Plan and determine the workload of the Triage, POT and Declaration and Administration teams, ensuring effective use of available resources to meet business needs and identification of future resource requirements
• Monitor and lead the performance of the team by ensuring sufficient support, guidance and direction is provided and that human resource issues and any poor performance is managed quickly and effectively
• Ensure that the team is sufficiently resilient to adapt effectively to changing priorities and direction and to absorb the introduction of new process and procedures
• Manage and motivate direct reports by providing direction and setting clear objectives and behaviours. Coach direct reports to be strong and effective managers, with the ability and resilience to identify and successfully tackle poor performance when it arises
• Utilise quality assurance strategies to identify, develop and share best practice, ensuring that recommendations and learning from audits, reviews and other feedback is taken forward and embedded in the department
• As part of the Fitness to Practise Management team, foster and promote a culture of high performance and accountability, where the team are engaged and motivated to deliver high quality outputs

Person Specification

• Experience of working within healthcare, professional regulation or other regulatory environments
• Experience of managing teams in delivering time and quality critical business processes
• Excellent influencing and interpersonal skills and ability to engage effectively with different audiences
• A high level of written English and verbal communication skills, including the ability to communicate professionally with internal and external stakeholders from all background
• Ability to work collaboratively with others and foster excellent working relationships with colleagues to develop and deliver work in line with organisational priorities
• Ability to engage others in change, building consensus to deliver improvement projects in challenging circumstances
• Proven ability to plan and forecast the workload of the team, making effective use of resources to meet current and future operational demands.
• Demonstrable ability to undertake methodical and thorough analysis of the root causes of problems, and use findings to inform creative and innovative solutions

Please contact to find out more information regarding this fantastic opportunity for an Operational Manager (Triage).

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.